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A Better Way to Get Answers: Advantive ONE’s First Impact for Packaging Customers  

By Sharon DiRe Updated
A Better Way to Get Answers: Advantive ONE’s First Impact for Packaging Customers  

When it comes to software, the truth is that it is only as good as the support behind it. If the software isn’t working, the value is gone. But even when support is strong, the time spent talking to agents, opening tickets, and following up can feel like a full-time job. 

The real challenge isn’t finding an answer. It’s getting the right answer—confidently—without slowing the day down. 

For packaging manufacturers running Kiwiplan or Abaca, every minute matters. Schedules are tight. Machines are synchronized. Customer demands shift quickly. When questions arise—about scheduling logic, machine integration, reporting, or workflows—waiting in a queue or searching through documentation isn’t just inconvenient. It impacts throughput. 

That’s where Advantive ONE Support and AIVA come in. 

Introducing Advantive ONE, our new intelligence platform vision.

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What Is Advantive ONE? 

Advantive ONE (coming soon) is a unified intelligence platform designed to sit on top of Advantive solutions, including Kiwiplan and Abaca. There is no migration required, no system replacement, and no operational disruption. Instead, Advantive ONE connects and contextualizes the intelligence already embedded within your systems. 

Its purpose is simple but transformative: turn operational, financial, and quality data into real-time insight and guided action—delivered directly within the flow of work. Rather than replacing the advanced automation in Kiwiplan and Abaca, Advantive ONE amplifies it, ensuring insights reach the right people at the right time. 

And we are starting with support and data. 

From Reactive Support to Real-Time Answers 

Advantive ONE Support represents a smarter, faster support experience built for the realities of modern packaging operations. It combines deep product expertise with AI-powered responsiveness, giving customers accurate guidance without the traditional friction of tickets and back-and-forth emails. 

At the center of this experience is AIVA—Advantive ONE’s Intelligent Virtual Assistant. 

AIVA is more than a chatbot. It is an AI experience embedded into Advantive ONE, designed to deliver contextual, role-based answers instantly. Whether you are a production planner, plant manager, IT administrator, or executive, AIVA understands the Kiwiplan and Abaca environments and guides you directly to the information you need. 

Instead of asking, “Who do I contact?” or “Where is that setting?” you simply ask the question. AIVA surfaces the answer—clearly, confidently, and in context. 

Built for the Way Packaging Plants Operate 

Artificial intelligence is no longer hype in packaging manufacturing—it is a proven driver of efficiency, throughput, and smarter decision-making. 

Kiwiplan has long led the way with advanced automation across scheduling, production control, machine data collection, and logistics, while Abaca brings precision and control to complex packaging and label operations. Advantive ONE builds on this foundation, elevating that intelligence into unified, role-based clarity across the enterprise. 

With AIVA and Advantive ONE Support and Data: 

  • Planners validate schedules and explore optimizations faster 

  • Operations teams troubleshoot without disrupting production 

  • IT resolves configuration questions quickly 

  • Leadership gains immediate insight into system capabilities and performance drivers 

The result? Less time navigating. More time running the plant. 

Reducing Friction, Increasing Confidence 

Support should feel like an extension of your team—not another workflow to manage. 

Advantive ONE Support and AIVA reduce the friction between question and resolution, combining intelligent support with contextual system data, so users can resolve common challenges independently, make informed decisions faster, and escalate seamlessly when needed.

For Kiwiplan and Abaca customers, that means: 

  • Faster resolution 

  • Data-back decisions

  • Fewer production disruptions 

  • Greater user confidence 

  • Stronger ROI from your software investment 

AI in packaging manufacturing isn’t just about smarter schedules—it’s about removing the invisible delays that slow teams down. 

With Advantive ONE Support and AIVA, Advantive ONE aligns intelligent systems with intelligent support, so your plant keeps moving and your software delivers on its full promise. 

  • Honest conversation with a product expert
  • Discover what products or solutions best fit your needs
  • No games, gimmicks, or high-pressure sales pitch

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Sharon DiRe

About the Author Latest Posts

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Packaging operations review panel

Content on corrugator scheduling, packaging ERP, and converter operations is reviewed by the KiwiPlan, Abaca, and AdvantZware product teams, who build software specifically for corrugated, folding-carton, and packaging converters.

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