An overview of how Advantive ONE approaches security, privacy, and compliance.
This FAQ provides helpful, high-level information for your security assessments and due diligence conversations.
Last updated: February 2, 2026
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General
What is Advantive ONE?
Advantive ONE is a secure, scalable platform designed to help customers connect product data, access insights, and adopt AI capabilities with clear guardrails around security, privacy, and compliance.
How does Advantive ONE approach security?
Security is treated as a foundational design requirement. We use a security-by-design approach that establishes clear security principles and acceptance criteria before features are deployed, so security expectations stay consistent across products and integrations.
Is security a one-time effort or an ongoing program?
Ongoing. Security, compliance, architecture, and product teams maintain governance cadence to keep controls effective as platform capabilities and external expectations evolve.
Tenant isolation and data protection
How is customer data isolated?
Each customer’s data is kept logically separate from others at every stage—when it’s received, stored, processed, and accessed. One customer can never see another’s data, and we can always trace where data came from and who it belongs to.
Does tenant isolation apply to analytics, search, and AI features?
Yes. The same isolation and authorization controls apply to analytics, search, AI capabilities, and operational workflows.
Can data origin and tenant association be traced?
Yes. Data origin and tenant association remain traceable to support auditability and governance.
Identity, access, and authorization
How does Advantive ONE control user access?
Advantive ONE uses verified identity and role-based access control (RBAC) so users only access data and capabilities they are authorized to use.
Do you support SSO and MFA?
The platform supports single sign-on (SSO) and multi-factor authentication (MFA) to strengthen access security.
How do permission models evolve as the platform grows?
Permission models are designed to expand with platform capabilities while always respecting tenant boundaries and data sensitivity.
AI governance and responsible use
How are AI capabilities governed?
AI capabilities are governed transparently and responsibly. AI learning and data usage behavior is explicitly defined and controlled, and tenant isolation always applies to AI processing.
Do customers have control over AI participation?
Yes. Customers have meaningful opt-in and opt-out controls for AI participation, aligned to the relevant capability.
Are AI interactions auditable?
Yes. We keep records of access, configuration changes, and AI usage so activity can be reviewed and explained. AI interactions can be traced back to the user, customer, and data involved.
Data sensitivity and prohibited data
What data should not be uploaded to Advantive ONE?
Certain sensitive data types must not be ingested, processed, or transmitted unless explicitly approved. Examples include payment card data, bank account details, government identifiers, credentials or secrets (including encryption material), and employee personnel records.
Do you limit data uploads to what is required?
Yes. Only data required to deliver platform capabilities is ingested, and handling rules are enforced consistently across ingestion and processing.
Auditability, logging, and transparency
What activities are logged?
The platform is designed to log access, configuration changes, and AI participation, supporting customer trust and internal governance.
Can logs support investigations and compliance?
Yes. Operational logs are retained to support troubleshooting, structured reviews, and compliance obligations. Exact retention periods may vary by capability and customer requirements.
Compliance alignment
Which frameworks does Advantive ONE align with?
Advantive ONE is being aligned with enterprise security and compliance frameworks including ISO 9001:2015 and ISO/IEC 27001:2022. PCI-DSS alignment is addressed where applicable to the use case.
Testing and continuous validation
Do you perform penetration testing?
Yes. The platform undergoes regular security testing with defined scope and cadence, tracked remediation, and verification of fixes with supporting evidence.
Is testing integrated into the product lifecycle?
Yes. Security testing is integrated into platform lifecycle planning rather than deferred until late stages.
Operational enablement and customer trust
How does security support onboarding and adoption?
Controls are designed to support predictable onboarding and transparent operational visibility, alongside clear documentation to help customers and internal teams adopt the platform confidently.
Who should customers contact with security questions?
Contact your Customer Success Manager or Support Representative. You can see who your representative is by logging into our support portal.